FREQUENTLY ASKED QUESTIONS

  1. Who owns and manages the communities?
  2. What makes Ohio Living unique?
  3. What is a Life Plan Community?
  4. What happens if my assets are depleted?
  5. What is the organization’s current financial position?
  6. I have so much to do before I move in, is any help available?
  7. Is any portion of the entrance fee tax deductible?
  8. Who decides when a resident must move to a higher level of care?
  9. Do residents have a voice in the operation of the campuses?
  10. What happens when I travel?
  11. Am I allowed to bring my pet?
  12. Can I bring my own furniture and decorate the way I want?
  13. Are children/grandchildren welcome to visit me at the communities?
  14. How do I convince my family that this is the right move to make?

---

Who owns and manages the communities? We are owned by Ohio Living, Ohio’s largest and most experienced not-for-profit provider of continuing care retirement communities and services.

What makes Ohio Living unique? At Ohio Living, our mission is to provide older adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel. This mission is the heart of our organization. We consistently exceed the needs and expectations of those we serve, and are proud of our reputation for excellence. The essence of Ohio Living is its spirit, nurtured with more than 93 years of history. When you choose to live at one of our 12 communities, you will find an atmosphere of integrity, supported with Christian beliefs.

What is a Life Plan Community? Ohio Living communities are about much more than care: They are about living your life to the fullest. A Life Plan Community allows planning and living to merge. Having a plan in place allows for living life to the fullest with unique safety net advantages offered through advanced healthcare services.

What happens if my assets are depleted? Since the first Ohio Living community was founded in 1922, the Life Care Commitment has been in place to give our residents peace of mind. The Life Care Commitment helps assure all Ohio Living residents that they will always have a home even if -- in good faith -- they run out of the funds meant to see them through.

What is the organization’s current financial position? Ohio Living maintains an investment grade “BBB-” (Triple B-) bond rating on its outstanding bonds rated by Standard & Poor’s (S&P).

I have so much to do before I move in, is any help available? We understand that this time can be overwhelming, and we want to make your move as stress-free as possible. Many of our communities offer downsizing seminars to help people simplify their move. We share tips on what to expect from a real estate office, give ideas on how to make your home more marketable, offer assistance regarding what items to pack and which to leave, and suggest ways to develop an easy floor plan for your new home. If you are unable to attend a seminar, we will be happy to send information to you regarding the downsizing process or make a home visit to help you with specific issues that relate to your personal situation.

Is any portion of the entrance fee tax deductible? Yes. If you choose to pay a traditional entrance fee upon entering an Ohio Living community, a portion of this payment is allotted for future medical expenses and is allowable as a one-time deduction in the year you move in. Also, if you pay a traditional entrance fee, a portion of your monthly fees will be tax deductible.

Who decides when a resident must move to a higher level of care? Our objective is to help you maintain your independence for as long as possible. To this end, our staff will meet regularly with you and your family to explore options, including My Independence, that will help meet your changing needs.

Do residents have a voice in the operation of the campuses? Absolutely. Because we consider our communities to be resident-driven, we provide various ways for you to become involved in the community and provide feedback. Some of these options include joining the resident associations, taking resident satisfaction surveys and attending resident listening events. We encourage our residents to take an active role in our communities.

What happens when I travel? Relax and enjoy your time away! Our professional staff and 24-hour security will take care of your home.

Am I allowed to bring my pet? Most of our communities are pet-friendly. We ask that you be able to care for your pet by yourself or with the help of our concierge service. Our pet-friendly communities provide plenty of places to walk your pet. Please ask your marketing representative for more information.

Can I bring my own furniture and decorate the way I want? Yes. This is your home and we encourage you to express your individual style. Modifications can be made with prior approval. For customization options, please contact a marketing representative.

I often have family visit me, sometimes overnight. Are children/grandchildren welcome to visit me at the communities? Of course! Your community is your home, and family is always welcome to join you for dining and other activities. We also have guest suites available with advanced reservations.

How do I convince my family that this is the right move to make? While families sometimes have various objections to their loved one(s) moving to a retirement community, our residents consistently tell us that coming to one of our communities was the best gift they could have given themselves and their loved ones. In fact, we often hear that they wish they'd made the move sooner. What's more, research has shown that individuals who move into a Life Plan Community live longer and have better quality of life, which is something no family member could object to!